Sentara Norfolk General Hospital provides a dedicated support team for the families of trauma patients. This compassionate team comprises specially trained nurses, social service professionals, and spiritual care providers. They are there to help families with their emotional, spiritual, and financial needs during times of crisis.
To ensure seamless coordination, a case manager who specializes in trauma care leads the team. They are the main point of contact for patients, family members, and the patient's care team. The case manager also serves as a patient advocate, using their expertise to guide patients and families through the treatment and recovery process.
Even after the critical care period, the team continues to assist families. They liaise with external agencies involved in the case and provide guidance on insurance and general care inquiries. Their goal is to support families every step of the way.
To ensure seamless coordination, a case manager who specializes in trauma care leads the team. They are the main point of contact for patients, family members, and the patient's care team. The case manager also serves as a patient advocate, using their expertise to guide patients and families through the treatment and recovery process.
Even after the critical care period, the team continues to assist families. They liaise with external agencies involved in the case and provide guidance on insurance and general care inquiries. Their goal is to support families every step of the way.