Common questions

Yes, in addition to scheduling an appointment through Sentara MyChart, you can also call 866-852-0966. Our fax number is 757-995-1940.

Insurance typically covers inpatient therapy. A case manager will contact your insurance provider for you once it’s been established that you can tolerate three hours of therapy per day.

Most insurance covers some form of outpatient therapy, but coverage can vary greatly depending on the type of therapy and whether the provider is in- or out-of-network. Some insurance plans require a physician's referral and limit coverage to a specific number of sessions.

To avoid unexpected costs, we recommend checking with your insurance to verify the requirements and conditions for coverage.

We also offer financial assistance and self-pay options if you do not have insurance or outpatient therapy is not covered by your plan.

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You can view a record of your Sentara appointments anytime from Sentara MyChart.

Sign in to Sentara MyChart

There are several ways to make an appointment for rehab and therapy:

• Your provider may write a referral or prescription and send it to the center of your choice. That center will then reach out to you to make the appointment.
• You can reach out to individual therapy centers directly by phone. See all locations.
• You can make an appointment in Sentara MyChart.
• You can call our general scheduling number: 855-852-9066.

Sentara offers virtual appointments for physical and speech therapy for maximum convenience and flexibility.

During a virtual therapy appointment, the patient connects with the therapist via video. They discuss the patient's current condition, participate in therapeutic activities and set goals. The therapist provides education and feedback while ensuring a supportive environment.

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