Financial Assistance Programs Offered by Sentara

At Sentara, we provide quality care to all patients regardless of their ability to pay. We understand that health care expenses are often unexpected and paying for services can be overwhelming. If you cannot pay your bill, we can help.

Financial Assistance Policy

If you are unable to pay your bill, please contact us at the telephone number or address in this brochure to see if you are eligible for financial assistance. Each patient's situation is evaluated according to relevant circumstances such as income, assets or other resources available to pay an outstanding balance. Taking these factors into account, free care is available to insured patients whose household income is 300% or below the federal poverty level with less than $50,000 in available assests. Free care is available to uninsured patients whose household income is 300% or below the federal poverty level with less than $50,000 in available assests. Additionally, uninsured patients whose household income is between 300% and 400% of the federal poverty level with less than $50,000 in available assets will receive a 80% discount.

The complete financial assistance policy ("FAP"), along with an application for financial assistance, can be found below. Paper copies are also available at any patient registration area within a Sentara hospital facility and will be mailed free-of-charge to a patient upon request.

Sentara Uninsured Patient Discount Program

If you do not have health insurance and you do not qualify for assistance under the financial assistance policy above, you may be eligible for the Sentara Uninsured Discount Program. An administrative adjustment equal to 50% of Hospital Facility Gross Charges is available.

Federal Poverty Guideline (FPG) Income Levels

For More Information

Please contact a Sentara representative at the phone number or address below. Someone will be available to assist you Monday – Friday between the hours of 8:30 a.m. – 4:30 p.m.

757-233-4600 or 1-877-768-3993

Sentara Healthcare
ATTN: Financial Coordinator
824 N. Military Hwy., #100
Norfolk, Virginia 23502

What happens to the rest of my bill?

You will need to pay the remaining balance of the bill in a timely manner. Our financial assistance representatives will be happy to assist you with payment options.

The following hospital facilities are covered under the Financial Assistance Policy referenced below:

• Sentara Albemarle Medical Center
• Sentara CarePlex Hospital
• Sentara Halifax Regional Hospital
• Sentara Leigh Hospital
• Sentara Martha Jefferson Hospital
• Sentara Northern Virginia Medical Center
• Sentara Norfolk General Hospital
• Sentara Obici Hospital
• Sentara Princess Anne Hospital
• Sentara RMH Medical Center
• Sentara Virginia Beach General Hospital
• Sentara Williamsburg Regional Medical Center
• Sentara BellHarbour Surgery Center

Financial Assistance Information is Available in the Languages Below